Last updated: 30th Oct 2022
Creating a world where anyone can truly belong requires a foundation of trust grounded in consistent expectations of host and guest behavior. We've established this Community Policy to help guide behavior and codify the values that underpin our global community.
This is a living document, as we're constantly refining our approach to meet the needs of our community. But these five standards—safety, security, fairness, authenticity, and reliability—remain central pillars in our efforts to help ensure safety and foster belonging. We're always working to make sure they're upheld and enforced.
Harming yourself or others
You should not commit physical or sexual assault, sexual abuse, sexual harassment, domestic violence, robbery, human trafficking, other acts of violence, or hold anyone against their will. Members of dangerous organizations, including terrorist, organized criminal, and violent racist groups, are not welcome in this community. Univext is committed to working with law enforcement as appropriate and responding to valid law enforcement requests.
We take suicide, self-injury, eating disorders, and hard drug abuse extremely seriously and work to help people in crisis.
You should not convey an intent to harm anyone by your words or physical actions. We also take threats of self-harm as seriously as we do actions and may intervene if we become aware of a threat.
Creating hazardous situations
You should not keep unsecured weapons, disease risks, or dangerous animals, nor should you create conditions that increase the likelihood of a fire or impede escape in the event of emergency.
Theft, vandalism, or extortion
You should not take property that isn't yours, use someone's property without their permission, copy others' keys or identity documents, damage others' property, remain in listings after a stay is concluded, or threaten anyone with bad ratings or any other penalty or harm to obtain compensation or other benefits.
Spam, phishing, or fraud
You should not make transactions outside of Univext's payments system; commit booking fraud, credit card fraud, or launder money; attempt to drive traffic to other sites or market unrelated products; divert payments meant for others; abuse our referrals system; or make false claims against other members of the community.
Violating others' privacy or intellectual property rights
You should not access others' accounts without authorization or violate others' privacy, copyrights, or trademarks.
The global Univext community is as diverse, unique, and vibrant as the world around us. Fairness is what holds us together, what makes it possible for us to trust one another, integrate seamlessly within communities, and feel as if can we can truly belong.
Discriminatory behavior or hate speech
You should treat everyone with respect in every interaction. So, you should follow all applicable laws and not treat others differently because of their race, ethnicity, national origin, religious affiliation, sexual orientation, sex, gender, gender identity, disability, or serious diseases. Similarly, insulting others on these bases is not allowed.
Bullying or harassing others
You should not share personal information to shame or blackmail others, target others with unwanted behavior, defame others, or violate our review and content standards.
Your Univext experiences should be full of delightful moments and surprising adventures. Since our community is built on trust, authenticity is essential—it requires a balance of shared expectations, honest interactions, and accurate details.
You should not provide a false name or profile photo, use Members for commercial purposes other than the ones Univext permits, maintain duplicate accounts, or create an account if you're under 18.
Misrepresenting your spaces
You should not provide inaccurate information, have incorrect availability, mislead people about the type, nature, or details of your services, substitute one service for another, set up fake or fraudulent services, leave fraudulent messages or engage in deceptive behavior.
Every Univext experience is unique and each detail specific to a home, a neighborhood, and a host. Since our community makes commitments based on these details, we have to be able to trust each other's reliability—whether it be in timely communication, the condition of the home, or in the expectations we set.
Providing awful services
You should not provide services that are sub par, unsafe, or otherwise unacceptable. You should also not provide services that are not in line with the expectations we set.
You should not be unresponsive during bookings, fail to provide an adequate point of contact, or refuse to participate in our resolution process.